124 City Road, London, EC1V 2NX
Privacy Policy
Kontain Limited, trading as Kontain, is registered as a company in England and Wales: 14021454. Our registered office address is 124 City Road, London, England, EC1V 2NX.
As Data Controller, Kontain respects the privacy of the companies and individuals that register and use our website (https://kontainit.co.uk) and use our Services. The terms of this Privacy notice apply to your use of our website or purchasing our products or services (“Services”).
You may contact us via [email protected] if you have questions or concerns regarding this privacy notice or concerns regarding your personal information and processing of data by Kontain.
This privacy notice is designed to describe who we are, how and why we obtain, store and process personal data which can identify you and under what circumstances it will be shared. Keeping your information secure is one of Kontain’s most important responsibilities. We will update this notice from time to time and shall indicate on our website when changes have been made.
Information we collect directly from you
Information we collect directly from you
In the course of your interaction with our websites and our Services, your data may be processed by the following companies:
· Kontain
· Adobe
· Microsoft
· Go Daddy
Information is collected from you via web forms on our website, during meetings, or when you use our Services. The information we collect is clearly set out at the point of collection.
In addition, we may collect the following personal information about you:
· Application and website usage data
· File transfer and viewing data
· Operating system version, location/region of IP
· For mobile app users: device type, operating system, and app version, build number, unique user id
· Browser type and version
· Network provider
· Page interaction information
· Download history
· Email interaction data
· Chat logs from customer service interactions
· User journey on website or app
· Customer segmentation data
· Opt-in/out records for marketing
· Terms and conditions acceptance logs
· Role/position in company (for B2B)
· Company affiliation (for B2B)
We may also collect your IP address and use cookies unless you configure your web browser not to accept them. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google transfers this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. If you refuse the use of cookies by selecting the appropriate settings on your browser you will not be able to use the full functionality of this website. By using this website, you consent to the processing of personal data about you by Google in the manner and for the purposes set out above. You can opt-out of Google Analytics tracking if you prefer.
EU General Data Protection Regulation (EU)
2016/679 (“GDPR”) and UK General Data Protection Regulation
EU General Data Protection Regulation (EU) 2016/679 (“GDPR”) and UK General Data Protection Regulation
If you are based in the EU or the UK, under the GDPR you have certain rights which you can exercise free of charge. In summary, those rights include:
· The right to access your personal information;
· The right to rectification of inaccurate personal information;
· The right to erasure (the right to be
forgotten);
· The right to data portability;
· The right to object at any time to processing of your personal information for direct marketing;
· The right to object to decision-making based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you;
· The right to restrict the processing of your personal information in certain circumstances; and
· The right to file a complaint with a supervisory authority;
You may also file a complaint by emailing [email protected]
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the European Data Protection Board at http://www.edpb.europa.eu/edpb_en.
Kontain’s privacy practices
Kontain’s privacy practices
Kontain will store and process the information we collect or process in the United Kingdom in accordance with this privacy notice (our sub-processors may store and process data outside the United States, the UK and the EEA). Notwithstanding the previous, Kontain, also understands that different regions and countries around the world have different privacy expectations. Kontain takes measures to ensure that any data transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this privacy notice.
Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use one or more of the approved mechanisms, e.g. EU Standard Contractual Clauses with a data recipient outside the EEA or the UK, or verification that the recipient has implemented Binding Corporate Rules.
Information we collect from other sources
Information we collect from other sources
We also collect information about you from other sources and combine this information with personal data provided by you. This helps us to update, expand and analyse our records, identify new customers and create more tailored advertising to provide services of interest to you. In particular, we collect personal data from third-party providers of business contact information, including professional contact details, employment-related information such as job titles, and device / location-related information such as IP addresses for purposes of responding to an interest you have in our Services, targeted advertising, delivering relevant email content, event promotion and profiling.
We obtain information through partners, vendors, distributors, recruitment agencies, suppliers and other third parties. These enterprises largely fall into the following categories: partners, hosts or vendors at events or trade shows, research partners and enterprises that deploy Kontain technology or third-party offerings that include Kontain technology.
Why we collect it
Why we collect it
We collect personal data for the purpose of enriching your interaction and experience with our suite of products and Services. Here is how your data is used, sorted by our lawful basis for each activity:
Legitimate interests:
· Personalisation of website experience: We collect data to tailor your experience, ensuring that you find relevant products and content during your visits.
· Conducting surveys: We may reach out to solicit your feedback on our Services to continuously improve our offerings. These may be conducted through platforms like Microsoft Forms.
· Service enhancement: Data is used to identify trends and understand how to improve the features of our Services.
Consent:
· Newsletters and email alerts: With your explicit consent, we’ll send you newsletters and alerts to keep you updated on new product releases, updates, and special offers.
· Marketing and promotional activities: We may use your information to notify you of events you may be interested in, such as webinars, workshops, and conferences.
Contract fulfilment:
· Service delivery: Certain personal data are necessary for us to fulfill our contractual obligations, including providing the products or Services you’ve purchased or signed up for.
· Customer support: When you reach out to our support team via Microsoft Dynamics or other platforms, we use your information to identify you and assist you more efficiently.
Where we store the data we collect
Where we store the data we collect
We maintain physical, electronic and procedural safeguards
that comply with all data protection laws and regulations applicable to the
processing of personal information, including but not limited to the laws and
regulations of the European Union, the European Economic Area and their member
states and the United Kingdom. We limit access to personal information to third
parties and employees who have a business reason to know this information. We
maintain strict internal policies against unauthorised disclosure or use of
your personal information.
By using our Services, you are consenting to the collection,
processing, storage, transfer, disclosure and other uses of your information as
described in this privacy notice. The personal data that we collect from you is
stored at destinations within and outside the European Economic Area (‘EEA’).
It is also processed by staff operating outside the EEA who work for us or for
one of our suppliers, partners or distributors. Such staff are engaged in,
among other things, the fulfilment of your order, the processing of your
payment details and the provision of support services. Unfortunately, the
transmission of information via the internet is not completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the
security of your personal data transmitted to our website; any transmission is
at your own risk.
Who we disclose it to
Who we disclose it to
The personal data you provide to us will be disclosed to third parties, including our partners and distributors, where there is a legitimate interest to fulfil the Service requested by you. We will only share personal information to those third-party vendors or service providers to help us provide a Service to you. Examples of third parties we work with are our subsidiaries or affiliate companies, invoicing suppliers, information processors, financial institutions and professional advisors. These third parties only have access to personal information necessary for them to perform their services.
Kontain may be required to share your information in other circumstances, such as:
I. assisting government enforcement agencies;
II. investigating and defending Kontain against third party claims or allegations; and/or
III. protecting the rights, property, or personal safety of Kontain or others, provided it does not outweigh your personal rights. If Kontain is forced to make such additional disclosures, Kontain will always use reasonable efforts to provide you prior notice.
Kontain will not share personal information with other non-affiliated third-party companies for their commercial use without your consent. In limited circumstances, if you express interest in our Services, but we determine one of our partners is better suited to supply that service, we may share your information with that partner, to enable you to obtain suitable services from them directly.
Kontain may share non-personal information, such as anonymous user data and traffic data, to better understand usage patterns and trends analysis for certain content, advertisements, promotions, services, and/or functionality of Kontain’s websites and desktop applications.
In certain circumstances we will need to disclose information about you if you breach this privacy notice. We will also disclose your personal data if required to do so by law or by any Governmental body.
How long we retain your data
We retain personal data for the period necessary to provide the Services you have requested and fulfil the contractual obligation, including maintaining opt-out lists to fulfil advertising and marketing choices or to comply with mandatory record retention or legal hold requirements, as agreed in an individual consent; and to resolve disputes, and to otherwise fulfil the purposes, rights and obligations outlined in this privacy notice.
Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When personal data is removed from our systems, it will be deleted or destroyed using appropriate security protocols so that it cannot be reconstructed or read.
We will manage your interactions with us on a number of platforms. Kontain maintains a presence on social media websites including LinkedIn and YouTube. In addition, we use conference platforms, including Microsoft Teams. If you send us a message via any of these channels we will capture this message in our internal systems.
Cookies
Cookies
To make this site work properly, we sometimes place small data files called cookies on your device.
- Cookies are used on this website in order to enhance the performance and user experience of this website. Tracking of user actions across this website is restricted to analytical information on page views only
- We do not use cookies for the purposes of advertisements
- Some cookies are session based, whilst others have defined expiry dates
- Cookies will not be used for any purpose other than what is stated on this cookie notice page
- Consent can be withdrawn by disabling the cookies within your browser. This is the most effective way to disable this tracking
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Security
Security
Keeping information about you secure is very important to us
so our website will encrypt data using SSL or a comparable standard. However,
no personal data transmission over the Internet can be guaranteed to be totally
secure. As a result, whilst we strive to protect your personal information, we
cannot ensure or warrant the security of any information which you send to us,
and you do so at your own risk.
Third-party websites
Third-party websites and services we link to through our websites have their own privacy policies, independent of us. We hold no responsibility or liability for these independent policies. We encourage you to look for and review the privacy policies of any third-party website you visit.
Data on minors
We do not knowingly collect personal information of children under thirteen (13) and no part of our website is directed to personas under the age of thirteen (13).
Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you are entitled to correct it or request deletion if you wish. Provision of your personal information will be provided free of charge, unless the request is deemed to be manifestly unfounded, excessive or repetitive, in which case an administrative fee will be charged. All requests for information will be provided within a month.
Your rights
If you do not wish us to collect and use your personal data as set out in this Privacy Policy, you should refrain from sending any such information to us. By providing information to us, you will be taken to have given your consent to use your personal information in accordance with this Privacy Policy.
You have a right to access the personal data we may hold about you. You may submit a request at any time, and you are entitled to a description of the data being processed and may be entitled to receive a copy of it. Any such requests should be made in writing and should be addressed to [email protected] . We reserve the right to charge an administration fee of £10 to cover the costs of dealing with such request.
We also have an obligation to ensure that the information which we hold about you is accurate and up to date. You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To assist us in providing that the personal data which we hold about you is accurate and up to date, please notify us of any changes in your personal details (such as a change of address or telephone number) by contacting [email protected].
Contact
If you have any questions or complaints relating to this privacy notice, or require further details on how we use and process the personal information we have about you, please contact us. We will respond to you promptly.
